What is error 4?

You may notice Error:4 on your player from time to time if you’ve had a live stream or video running for a long time. It may be that your network/internet connection was briefly interrupted.

First, try to refresh the page in your browser. This will usually solve the problem.

If that doesn't work, try fully closing your browser, opening it again and reloading the video.

To see if you need to clear your browser cache to solve the problem, try opening a private browsing window (such as incognito mode). If the video plays fine, clear your cache.

If you're still having issues, get in touch with us.