Why am I getting an error message when I'm watching a video?

You may notice an error message on your player from time to time if you’ve had a live stream or video running for long periods of time. This is the most common reason for an error message to occur. It can usually be solved with a simple page refresh to reset the player.

The second most common reason for an error message, is an issue with your network or internet connection. Network connections can be sporadic; check your connectivity. Once it’s back to normal, a quick refresh will restart the player so you can continue watching.

If you still are getting error messages while watching video after troubleshooting your browser and internet connection, please submit a request through our help center.